Effective Date: January 29, 2026

This Privacy Policy describes how information is collected, used, and protected by Jaime M. Prout and The Connective Issues ("we," "us," or "our") in connection with services, consultations, and digital content.

Information We Collect

We collect information that you voluntarily provide, including but not limited to:

• Contact information (such as name, email address, phone number)
• Demographic information provided through intake forms
• Health and medical context information relevant to genetic and diagnostic review
• Genetic testing history and related documentation (when shared after intake approval)
• Communications sent by email or through secure platforms

We collect only information that is reasonably necessary to provide educational and consultative services.

Use of Information

Information collected may be used to:

• Review intake submissions and determine service eligibility
• Prepare for and deliver educational consultations
• Provide written summaries or educational materials
• Communicate regarding scheduling, services, and administrative matters
• Maintain internal records related to services provided
• Improve educational content, services, and internal workflows

We do not use your information for advertising purposes and do not sell personal data.

Special Category and Health Information

Some information collected may include health-related or genetic context. This information is handled with additional care and is used solely for the purpose of providing educational interpretation and diagnostic strategy support.

Submission of this information is voluntary, and you may choose not to answer optional questions.

Use of Artificial Intelligence (AI) Tools

We may use artificial intelligence (AI)–assisted tools to support research, drafting, summarization, organizational workflows, and educational content development.

Importantly:

• No personally identifiable client information is entered into AI tools
• No client genetic reports or health records are uploaded to AI systems
• Any use of AI is conducted only with de-identified, aggregated, or hypothetical information
• AI tools are not used to make decisions about individual clients or to provide medical advice

AI is used as a productivity and research aid, not as a substitute for professional judgment or individualized review.

Data Sharing and Disclosure

We do not sell, rent, or trade personal information.

Information may be shared only in the following limited circumstances:

• With service providers necessary to operate the website, payment processing, scheduling, or secure communication platforms
• When required by law or legal process
• With your explicit consent

Data Storage and Security

We use commercially available, secure platforms for website hosting, forms, scheduling, communication, and document handling. These systems are selected based on reasonable security practices appropriate to the scope of services provided.

We take reasonable measures to protect information from unauthorized access, disclosure, or misuse. Access to information is limited to what is necessary to provide services.

No system can be guaranteed to be completely secure, but care is taken to follow best practices appropriate to the nature of the services offered.

Use of Secure Systems and HIPAA Considerations

Our services are educational and consultative in nature and do not constitute medical care.

At this time, the systems we use are not designated as HIPAA-compliant healthcare systems, and information shared through these platforms should not be considered part of a medical record.

We take privacy and data protection seriously and limit access to information to what is necessary to provide services. As services evolve, we may transition to additional platforms or safeguards, including HIPAA-compliant systems where appropriate. Any such updates will be reflected in this Privacy Policy.

Retention of Information

Information is retained only as long as necessary to provide services, comply with legal obligations, or maintain appropriate records.

You may request deletion of your information at any time, subject to any legal or administrative requirements.

Your Rights and Choices

You have the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for future use of information

Requests can be made by contacting us using the information provided below.

Third-Party Links

Our website or materials may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Children and Minor Information

Services may be requested by a parent or legal guardian seeking educational support related to genetic testing or diagnostic questions for a minor.

When information relates to a child under the age of 18, we require that the individual submitting the information confirm that they are the child’s parent or legal guardian and authorized to share the information provided.

We do not knowingly provide services directly to minors without parental or guardian involvement. All information shared regarding minors is handled in accordance with this Privacy Policy and used solely for the purpose of providing educational and consultative support.

Updates to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy or how information is handled, you may contact:

Jaime M. Prout
The Connective Issues
Email: jaime.prout@theconnectiveissues.com